{"id":173,"date":"2024-03-11T00:42:53","date_gmt":"2024-03-11T00:42:53","guid":{"rendered":"http:\/\/34.142.164.87\/?p=173"},"modified":"2024-03-11T00:42:53","modified_gmt":"2024-03-11T00:42:53","slug":"operations-working-tools","status":"publish","type":"post","link":"https:\/\/ops-docs.eezee.co\/?p=173","title":{"rendered":"Operations Working Tools"},"content":{"rendered":"\n
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  1. ERP
    <\/strong>Software system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use:
    \"\"<\/li>\n<\/ol>\n

    ERP \u2013 Sales Order Page<\/em><\/strong><\/p>\n

    \"\"\u00a0<\/strong>ERP \u2013 Purchase Order Page<\/em><\/strong><\/p>\n

    \"\"<\/strong><\/p>\n

    ERP \u2013 A\/P Invoices Page<\/em><\/strong><\/p>\n

    \"\"<\/p>\n

    ERP \u2013 Pickup Orders Page<\/em><\/strong><\/p>\n

    \"\"<\/em><\/strong><\/p>\n

    ERP \u2013 Delivery Orders Page<\/em><\/strong><\/p>\n

      \n
    1. Sourcing Tools
      <\/strong>System for OM to do the following things below:
      A. RFS
      <\/strong>To request sourcing from OS Team (For OOS\/Discontinued\/Obsoleted items \u2013 Enterprise Orders).
      Click here to do RFS on Sourcing Tools<\/i><\/a>
      \"\"
      B. Seller Organisation
      <\/strong><\/span><\/span>To add, update and check seller information. This is how you add the new seller:
      Click here to add new seller<\/em><\/span><\/a>\n

      \"\"<\/p>\n

      C. Seller Item
      <\/strong>To add new item that has been just sourced.
      Click here to add new seller item<\/em><\/span><\/a><\/p>\n

      \"\"<\/p>\n<\/li>\n

    2. Admin Page
      <\/strong>The system that we use for the following things below:
      A. Operations > Orders.<\/strong>
      To check the orders from July 2023 backwards.\n

      \"\"
      B. Enterprise > Dashboard.<\/strong>
      To check Eezee Enterprise Client information.

      \"\"
      C. Enterprise > Contracts.<\/strong>
      To check contracts between Eezee x Supplier or Eezee x Enterprise Client.
      \"\"<\/p>\n<\/li>\n

    3. FreshDesk
      <\/strong>Below are the things Freshdesk can do:
      – Track and manage incoming tickets from multiple channels into one single view
      – Support customers\/suppliers across various platforms like email
      – Collaborate with multiple teams within your company to split, assign and resolve queries faster as a team
      – Automate redundant tasks like agent assignment based on the skill, workload, and availability
      – Empower customers with a comprehensive knowledge base and self-service portal\u00a0
      – Analyze and gather critical insights on agent performances and customer experience with advanced analytics

      \"\"P.S: Always filter out your name to see all unresolved tickets.<\/em><\/strong><\/li>\n
    4. Outlook
      <\/strong>Users can use\u00a0Outlook to send, receive, and read emails. OM mostly use this to receive Freshdesk notifications.
      <\/strong>
      \"\"<\/li>\n
    5. Microsoft Teams
      <\/strong>It’s a workspace for real-time collaboration and communication, meetings, file and app sharing.

      \"\"
      <\/strong><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

      ERPSoftware system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use: ERP \u2013 Sales Order Page \u00a0ERP \u2013 Purchase Order Page ERP \u2013 A\/P Invoices Page ERP \u2013 Pickup Orders Page ERP \u2013 Delivery Orders Page Sourcing ToolsSystem for OM to do…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[10],"tags":[9],"class_list":["post-173","post","type-post","status-publish","format-standard","hentry","category-working-tools","tag-om"],"_links":{"self":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=173"}],"version-history":[{"count":2,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/173\/revisions"}],"predecessor-version":[{"id":205,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/173\/revisions\/205"}],"wp:attachment":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}