{"id":275,"date":"2024-03-11T08:43:38","date_gmt":"2024-03-11T08:43:38","guid":{"rendered":"http:\/\/34.142.164.87\/?p=275"},"modified":"2024-04-29T08:10:40","modified_gmt":"2024-04-29T08:10:40","slug":"what-should-i-do-if-item-is-oos-with-long-lead-time","status":"publish","type":"post","link":"https:\/\/ops-docs.eezee.co\/?p=275","title":{"rendered":"What to do if Item is OOS with Long Lead Time?"},"content":{"rendered":"

A. The agent\u00a0to check with initial supplier.<\/h4>\n

A.1 Initial Supplier has no alternative item.<\/h5>\n
– Check if the customer can wait for the lead time.
\n– If yes<\/strong><\/em>, inform the supplier accordingly<\/div>\n
– If no<\/strong><\/em>, Proceed with sourcing. Click here to see how to raise RFS (Request for Sourcing).<\/strong><\/em><\/span><\/a><\/div>\n
– After sourcing, proceed to B<\/strong>.<\/div>\n
A.2 Initial supplier offers an alternative item, proceed to B.<\/h5>\n

B. The agent\u00a0to inform CS (Customer Success<\/strong><\/em>)<\/h4>\n

Email example:<\/strong><\/em><\/p>\n

Hi CS Team,\n\nWe are pleased to update regarding the following item below:\n\nItem: Makita DTW190RFE Cordless Impact Wrench Including Tools + Charger + Batteries\nIssue: Item is OOS and LT is 8 - 15 working weeks, here's the alternative item that can be offered to our customer. The price for the alternative item is higher. Below is the link FYR.\u00a0\n\nhttps:\/\/eezee.sg\/product\/makita-td111dsae-5de898d6a4\n\n\nThank you!<\/pre>\n
B.1 If the Customer accepts the lead time<\/h5>\n
Inform Supplier accordingly.<\/p>\n
B.2 If Customer accepts the alternative item.<\/h5>\n
– Ask CS (Customer Success<\/strong><\/em>) to raise a new SO (Sales Order<\/strong><\/em>) with the alternative item.<\/div>\n
– Cancel old PO (Purchase Order<\/strong><\/em>) and then old SO (Sales Order<\/strong><\/em>).<\/div>\n
– Process new SO (Sales Order<\/strong><\/em>) accordingly.<\/div>\n
B.3 If the customer decides to cancel the order<\/h5>\n
a. Marketplace<\/h6>\n
– Cancel the old PO (Purchase Order<\/strong><\/em>) and then old SO (Sales Order<\/strong><\/em>).
\n– Proceed refund.<\/p>\n
b. Enterprise<\/h6>\n
– Cancel the old PO (Purchase Order<\/strong><\/em>) and then old SO (Sales Order<\/strong><\/em>).<\/p>\n
B.4 If the customer doesn\u2019t want to accept the alternative & doesn\u2019t want to cancel the order.<\/h5>\n
– Extend sourcing
\n– Seek BD’s assistance to negotiate with customers.<\/p>\n","protected":false},"excerpt":{"rendered":"
A. The agent\u00a0to check with initial supplier. A.1 Initial Supplier has no alternative item. – Check if the customer can wait for the lead time. – If yes, inform the supplier accordingly – If no, Proceed with sourcing. Click here to see how to raise RFS (Request for Sourcing). – After sourcing, proceed to B….<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[5],"tags":[9],"class_list":["post-275","post","type-post","status-publish","format-standard","hentry","category-what-should-i-do-if","tag-om"],"_links":{"self":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=275"}],"version-history":[{"count":5,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/275\/revisions"}],"predecessor-version":[{"id":582,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/275\/revisions\/582"}],"wp:attachment":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}