If the supplier mentions there is a delay for some reason, The agent to check with the Supplier if the order is cancellable.<\/p>\n
The agent\u00a0to inform CS (Customer Success<\/strong><\/em>) that the item is delayed due to some reason and whether the customer is willing to wait and give the agent\u00a0more time to do some sourcing or cancel the order.<\/p>\n The agent to continue proceed with the order.<\/p>\n – Inform the supplier to cancel the order. The agent\u00a0to inform CS (Customer Success<\/strong><\/em>) that the item is delayed due to some reasons and whether the customer is willing to wait on the lead time.<\/p>\n The agent\u00a0to continue proceeding with the order.<\/p>\n The agent\u00a0to get a higher level of advice.<\/p>\n","protected":false},"excerpt":{"rendered":" Check with the supplier the reason why the item hasn\u2019t arrived yet. If the supplier mentions there is a delay for some reason, The agent to check with the Supplier if the order is cancellable. A. Order is cancellable. The agent\u00a0to inform CS (Customer Success) that the item is delayed due to some reason and…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[5],"tags":[9],"class_list":["post-320","post","type-post","status-publish","format-standard","hentry","category-what-should-i-do-if","tag-om"],"_links":{"self":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=320"}],"version-history":[{"count":5,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/320\/revisions"}],"predecessor-version":[{"id":576,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=\/wp\/v2\/posts\/320\/revisions\/576"}],"wp:attachment":[{"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=320"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=320"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ops-docs.eezee.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}A.1 If the customer is willing to wait on the longer lead time.<\/h6>\n
A.2 If the customer needs us to do some sourcing
\nClick here to see how to raise RFS (Request for Sourcing).<\/strong><\/em><\/a><\/span><\/h6>\nA.3 If the customer wants to cancel the order<\/h6>\n
\n– Cancel the PO (Purchase Order<\/strong><\/em>) and then SO (Sales Order<\/strong><\/em>) on ERP.<\/p>\nB. Order is uncancellable.<\/strong><\/h5>\n
B.1 If the customer is willing to wait on the longer lead time<\/h6>\n
B.2 If the customer is not willing to wait on the lead time and insists on canceling the order.<\/h6>\n