If there is an Order Issue to the SO (Sales Order) assigned to us, OM Agent should raise Order’s Update to CS.
SLA (Service Level Agreement) – 2 working days after SO assigned to OM Agent.
Go to Freshdesk
Click new > New ticket
Pick a template and choose SG-SO Order’s update
Fill in the information required
Fill in the the contact with your email
Fill in the subject and change the SO number
Choose the priority
Fill in the group and agent as per customer PIC
For KA (Key Account) Client, follow below list of PIC for each client.
For MP (Marketplace) & SML (Small, Medium Client, only fill in the group and leave the agent blank.
5. Fill in the description email by following the email template > Click ‘Create’
If there is an Order Issue to the SO (Sales Order) assigned to us, OM Agent should raise Order’s Update to CS.
SLA (Service Level Agreement) – 2 working days after SO assigned to OM Agent.
Go to Freshdesk
Click new > New ticket
Pick a template and choose SG-SO Order’s update
Fill in the information required
Fill in the the contact with your email
Fill in the subject and change the SO number
Choose the priority
Fill in the group and agent as per customer PIC
For KA (Key Account) Client, follow below list of PIC for each client.
For MP (Marketplace) & SML (Small, Medium Client, only fill in the group and leave the agent blank.
5. Fill in the description email by following the email template > Click ‘Create’
A. Direct Supplier Negotiate with the supplier to maintain the old pricing. A.1 If the supplier is unable to maintain the old pricing, will need to refer to escalation policy. Click here to see the Escalation Policy A.2 If the supplier can’t be negotiated. The agent needs to do some sourcing. Click here to see how…
Sourcing will be needed for the agent when the item the customer purchases is OOS/Obsolete/Long lead time. There are different treatments for different types of customers. For: – Marketplace: The agent will do the Sourcing by sending the RFQ (Request for Quotation) e-mail to the supplier. – Enterprise: The agent will raise RFS (Request for Sourcing) to IS…
1. Operations Team (Purchasing) The team who will manage the orders. 2. Inside Sales The team that will manage the sourcing, benchmarking, checking stock, & create quotation. 3. CS – Customer Success The team that will assist with customers’ inquiries and orders. 4. PIMS – Product Information Management System The team that will assist in…
Once the PO is created in the ERP system, we will need to wait for approval before we can email to our suppliers. Below, please find the approvers : < SGD 500 – Nidia > SGD 501 – Yasmeen > SGD 10,000 – Darius Standalone PO (Not related to any SO) for Eezee Ex-Stock…
1. Mark Up When you sourced an item from a supplier and are required to upload it to the Eezee Listing. You need to mark up the Cost Price from the Supplier. The formula to mark up Cost Price should be the below: – To Mark Up 5% : CP / 0.95 – To Mark…
A. Check with the supplier because the attempted collection failed and check whether the supplier can deliver to Eezee WH (Warehouse) FOC (Free of Charge). A.1 If the supplier can deliver to Eezee WH (Warehouse) Shift the PU under Supplier send – Eezee. A.2 If the supplier is unable to deliver to Eezee WH Check…
