If there is an Order Issue to the SO (Sales Order) assigned to us, OM Agent should raise Order’s Update to CS.
SLA (Service Level Agreement) – 2 working days after SO assigned to OM Agent.
Go to Freshdesk
Click new > New ticket
Pick a template and choose SG-SO Order’s update
Fill in the information required
Fill in the the contact with your email
Fill in the subject and change the SO number
Choose the priority
Fill in the group and agent as per customer PIC
For KA (Key Account) Client, follow below list of PIC for each client.
For MP (Marketplace) & SML (Small, Medium Client, only fill in the group and leave the agent blank.
5. Fill in the description email by following the email template > Click ‘Create’
If there is an Order Issue to the SO (Sales Order) assigned to us, OM Agent should raise Order’s Update to CS.
SLA (Service Level Agreement) – 2 working days after SO assigned to OM Agent.
Go to Freshdesk
Click new > New ticket
Pick a template and choose SG-SO Order’s update
Fill in the information required
Fill in the the contact with your email
Fill in the subject and change the SO number
Choose the priority
Fill in the group and agent as per customer PIC
For KA (Key Account) Client, follow below list of PIC for each client.
For MP (Marketplace) & SML (Small, Medium Client, only fill in the group and leave the agent blank.
5. Fill in the description email by following the email template > Click ‘Create’
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