A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…
A. Check if the Eezee Ex-Stock item is under the Eezee ex-stock list. Click here to see the Eezee ex-stock list. A.1 If yes, inform the team lead to purchase the item. A.2 If not, check the initial supplier with the LF (Logistic and Fulfillment) team. – Process the order accordingly by sending the PO…
A. Supplier’s Fault (The Supplier doesn’t send us the invoice yet). Check with the supplier if they can process the order first and wait until the next payment cycle for the invoice to be paid. A.1 If the supplier is unable to wait for the next payment cycle. – Inform finance to process the payment…
The agent to inform LF (Logistic and Fulfillment) that 3PL (3rd Party Line) is not following collection instructions. The agent to re-arrange the collection by rescheduling Pick Up orders on ERP.
A. Check if LF (Logistic and Fulfillment) or Customer has received it on their end. A.1 If the supplier sends – Eezee WH (Warehouse). The agent to confirm to LF (Logistic and Fulfillment) if we have received the item at WH (Warehouse). A.2 If the supplier sends – Customer. The agent to confirm to CS…
The agent to confirm the collection date to the supplier. Re-arrange the collection by reschedule the Pick Up orders.
Send the PA (Payment Advice) to the supplier and confirm the collection date. Re-arrange the collection by rescheduling the Pick Up orders on ERP.
A. Check with the supplier because the attempted collection failed and check whether the supplier can deliver to Eezee WH (Warehouse) FOC (Free of Charge). A.1 If the supplier can deliver to Eezee WH (Warehouse) Shift the PU under Supplier send – Eezee. A.2 If the supplier is unable to deliver to Eezee WH Check…
Check with the supplier the reason why the item hasn’t arrived yet. If the supplier mentions there is a delay for some reason, The agent to check with the Supplier if the order is cancellable. A. Order is cancellable. The agent to inform CS (Customer Success) that the item is delayed due to some reason and…
A. For Direct Supplier A.1 Inform the supplier that the MOQ (Minimum Order Quantity) on the listing has not changed yet and still shows the previous MOQ (Minimum Order Quantity). Ask the supplier to amend the listing directly. A.2 Negotiate with the supplier whether they can give us the initial PO (Purchase Order) quantity. a….