A. Inform CS (Customer Success) whether they want to proceed or if they want us to continue some sourcing or cancel the order.
A.1 If the customer wants to proceed

– Ask CS (Customer Success) to raise a new SO (Sales Order) with an alternative item.
– Cancel old PO (Purchase Order) and then old SO (Sales Order) on ERP.
– Process new SO (Sales Order) accordingly.

A.2 If the customer wants to continue doing some sourcing

Click here to see how to do RFS (Request for Sourcing).

A.3 If the customer decides to cancel the order

Cancel the PO (Purchase Order) to Supplier & cancel the PO (Purchase Order) then SO (Sales Order) on ERP.

A.4 If the customer doesn’t want to accept the alternative & doesn’t want to cancel the order (usually KA (Key Account)).

CS (Customer Success) will discuss with BD (Business Development) on this issue.

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