How to Handle SO Ex-stock Item?

The agent to confirm the collection date to the supplier. Re-arrange the collection by reschedule the Pick Up orders.

A. Supplier’s Fault (The Supplier doesn’t send us the invoice yet). Check with the supplier if they can process the order first and wait until the next payment cycle for the invoice to be paid. A.1 If the supplier is unable to wait for the next payment cycle. – Inform finance to process the payment…

A. If LT is manageable (Range within 1 month), we can inform the CS (Customer Success) Team directly. A.1 If the Customer accepts the lead time, we can proceed with the order and update the following information as below on ERP. Notes: Agent needs to FU the lead time 1 week before lead time falls….

A. The agent to check with initial supplier. A.1 Initial Supplier has no alternative item. – Check if the customer can wait for the lead time. – If yes, inform the supplier accordingly – If no, Proceed with sourcing. Click here to see how to raise RFS (Request for Sourcing). – After sourcing, proceed to B….