The agent to confirm to LF (Logistic and Fulfillment) if we have received the item at WH (Warehouse).
The agent to confirm to CS (Customer Success) if the customer has received it on their end.
A. Supplier’s Fault (The Supplier doesn’t send us the invoice yet). Check with the supplier if they can process the order first and wait until the next payment cycle for the invoice to be paid. A.1 If the supplier is unable to wait for the next payment cycle. – Inform finance to process the payment…
A. The agent to check with initial supplier. A.1 Initial Supplier has no alternative item. – Check if the customer can wait for sourcing – If yes, Proceed for sourcing. Click here to see how to raise RFS (Request for Sourcing). – After sourcing, proceed to B. A.2 Initial supplier offers an alternative item, proceed to…
A. For Marketplace Order Check with the supplier if we’re able to return the item and get us a CN (Credit Note)/Refund. Note: We will refund the customer after we get the CN (Credit Note)/Refund from the Supplier. B. For Enterprise Order Check with the supplier if we’re able to return the item and get…
How to send Request for Quotation to Supplier via Freshdesk? Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.
A. Go to ‘Purchase’, click ‘Purchase Orders’, search the PO (Purchase Order) Reference, and click the PO#. B. Tick the check box beside the Item Description. Then, click “Copy To A/P Invoice“. C. Make sure that the ‘Payment Terms‘, ‘Total Amount’ on the ‘Tax Invoice’ from the supplier, and A/P Invoice Summary are tallied. Click…