- The agent to inform LF (Logistic and Fulfillment) that 3PL (3rd Party Line) is not following collection instructions.
- The agent to re-arrange the collection by rescheduling Pick Up orders on ERP.
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How to Handle SO Ex-stock Item?
A. Check the ex-stock item with LF (Logistic and Fulfillment) Click here to find out how to check stock with LnF B. Once LF (Logistic and Fulfillment) confirms the stock. Go to ERP, and search the SO (Sales Order) Reference. C. Reserve the item by click check box of SO (Sales Order) Line Item…
What to do if the order is put on hold by supplier due to Over due NET30 Invoice.
A. Supplier’s Fault (The Supplier doesn’t send us the invoice yet). Check with the supplier if they can process the order first and wait until the next payment cycle for the invoice to be paid. A.1 If the supplier is unable to wait for the next payment cycle. – Inform finance to process the payment…
What to do if there’s failed collection due to PA not being ready (COD Term Supplier)?
Send the PA (Payment Advice) to the supplier and confirm the collection date. Re-arrange the collection by rescheduling the Pick Up orders on ERP.
What to do if item is OOS, found the alternative but a higher price?
A. Inform CS (Customer Success) whether they want to proceed or if they want us to continue some sourcing or cancel the order. A.1 If the customer wants to proceed – Ask CS (Customer Success) to raise a new SO (Sales Order) with an alternative item. – Cancel old PO (Purchase Order) and then old…
How to Add New Item on Sourcing Tools
3. Before you add the new item, make sure the seller is registered on ‘seller organisation’ 4. Fill in the Seller Item Form 5. Make sure all the data information is correct6. Click on ‘submit’ button 7. If submission is success, the item will be appeared on seller item page. You may search the item…