- The agent to inform LF (Logistic and Fulfillment) that 3PL (3rd Party Line) is not following collection instructions.
- The agent to re-arrange the collection by rescheduling Pick Up orders on ERP.
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How to Upload Invoice?
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A. Go to ‘Purchase’, click ‘Purchase Orders’, search the PO (Purchase Order) Reference, and click the PO#. B. Tick the check box beside the Item Description. Then, click “Copy To A/P Invoice“. C. Make sure that the ‘Payment Terms‘, ‘Total Amount’ on the ‘Tax Invoice’ from the supplier, and A/P Invoice Summary are tallied. Click…
What to do if the Eezee Ex-stock item is OOS
A. Check if the Eezee Ex-Stock item is under the Eezee ex-stock list. Click here to see the Eezee ex-stock list. A.1 If yes, inform the team lead to purchase the item. A.2 If not, check the initial supplier with the LF (Logistic and Fulfillment) team. – Process the order accordingly by sending the PO…
How to Request Uploading to PIMs?
Before raise the ticket to PIMs, make sure item information is stored on the sourcing tools. Click here to find out how to Add Item to Sourcing Tools
What to do if the supplier is unresponsive?
A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…
What to do if item is Obsolete?
Check another supplier for the possibility of having the same item ex-stock. A. Inform CS (Customer Success) item purchased is obsolete & check whether they want us to do some sourcing or cancel the order. E-mail example: Hi CS Team, We are pleased to update regarding the following item: Item: Shifting of 4x Fumehoods within…
What to do if item is OOS and have lead time?
A. If LT is manageable (Range within 1 month), we can inform the CS (Customer Success) Team directly. A.1 If the Customer accepts the lead time, we can proceed with the order and update the following information as below on ERP. Notes: Agent needs to FU the lead time 1 week before lead time falls….