A. Direct Supplier and ETH
A.1 Inform the supplier regarding the customer’s feedback on receiving an incorrect item.
A.2 Need to liaise with the supplier to exchange the incorrect item for the correct one.
a. If the supplier is able to do an exchange.
The supplier has to do an exchange to the customer’s place directly or Eezee WH (Warehouse) (If the customer’s location is restricted), or else, The agent will do the manual booking for an exchange to LF (Logistic and Fulfillment) (Supplier will be charged for the exchange).
b. If the supplier is unable to do an exchange due to new packaging
– Check with the supplier if we’re able to return and get CN (Credit Note).
– Check with the customer whether they can accept the current item’s new packaging or if they want to return it and get a refund.
c. If the supplier is unable to do an exchange due to there being no more stock of the correct item.
– Check with the supplier if we’re able to return and get CN (Credit Note).
– Check with the customer whether they can accept the current item’s new packaging or if they want to return it and get a refund.