A. LF (Logistic and Fulfillment) received the damaged item in WH (Warehouse) or Customer received the damaged item.

Inform the supplier that the item received is damaged, attach the proof of the damaged item, and seek an exchange.

A.1 If the supplier can accept the damaged item.

– Ask the supplier to arrange for an exchange

– The agent to do a manual job (An exchange fee will be charged to the supplier).

A.2 If the supplier is unable to accept the damaged item due to our 3PL (3rd Party Line) and LF (Logistic and Fulfillment) issue.

– The agent to re-purchase the same item (With the approval of the Purchasing manager)

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