Fill in all information required.
– Fill in Contact with your e-mail address.
– Fill in Subject with the Item Title that you’d like to upload.
Rest of columns will be automatically fulfilled
Fill in the E-mail Description by following the template.
– Add Item Title
Provide New Item Sourcing Tools link
– Add RFS tix (Conversation between you and Supplier)
– Add Customer
Then click ‘Create’.
Once ticket is created, you will be redirected to the new ticket created.
Check another supplier for the possibility of having the same item ex-stock. A. Inform CS (Customer Success) item purchased is obsolete & check whether they want us to do some sourcing or cancel the order. E-mail example: Hi CS Team, We are pleased to update regarding the following item: Item: Shifting of 4x Fumehoods within…
How do I start? It will show all orders created- both claimed or unclaimed. All claimed orders will have a corresponding SO LIC (line-in-charge). It means that the LIC has acknowledged the order assignment from the Daily Order Assignment file. Step 2. To know which orders are assigned to you, you have to check the…
Sourcing will be needed for the agent when the item the customer purchases is OOS/Obsolete/Long lead time. There are different treatments for different types of customers. For: – Marketplace: The agent will do the Sourcing by sending the RFQ (Request for Quotation) e-mail to the supplier. – Enterprise: The agent will raise RFS (Request for Sourcing) to IS…
A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…
A. Check with the supplier because the attempted collection failed and check whether the supplier can deliver to Eezee WH (Warehouse) FOC (Free of Charge). A.1 If the supplier can deliver to Eezee WH (Warehouse) Shift the PU under Supplier send – Eezee. A.2 If the supplier is unable to deliver to Eezee WH Check…
1. Mark Up When you sourced an item from a supplier and are required to upload it to the Eezee Listing. You need to mark up the Cost Price from the Supplier. The formula to mark up Cost Price should be the below: – To Mark Up 5% : CP / 0.95 – To Mark…
