Check another supplier for the possibility of having the same item ex-stock.
A. Inform CS (Customer Success) item purchased is obsolete & check whether they want us to do some sourcing or cancel the order.
E-mail example:
Hi CS Team, We are pleased to update regarding the following item: Item: Shifting of 4x Fumehoods within building estate and same level, from 1 room to another room (1x Big (Est 500 kgs), 3x Small (Est 250 kgs) + Additional cost for floor protection with plywood Issue: The item is obsolete. Please check with the customer if they want us to do some sourcing for alternative item or cancel the order. Kindly advice how the customer wants to proceed. Thank you!
A.1 If the customer wants us to do some sourcing.
Click here to see how to raise RFS (Request for Sourcing).
A.2 If the customer decides to cancel the order
Cancel the PO (Purchase Order) to Supplier & cancel the PO (Purchase Order) then SO (Sales Order) on ERP.
A.3 If the customer doesn’t want to accept the alternative & doesn’t want to cancel the order.
CS (Customer Success) will discuss with BD (Business Development) on this issue.