A. For Direct Supplier
A.1 Inform the supplier that the MOQ (Minimum Order Quantity) on the listing has not changed yet and still shows the previous MOQ (Minimum Order Quantity). Ask the supplier to amend the listing directly.
A.2 Negotiate with the supplier whether they can give us the initial PO (Purchase Order) quantity.
a. If the supplier can proceed with the initial PO (Purchase Order) Quantity.
Proceed with the order accordingly and remind the supplier to amend the MOQ (Minimum Order Quantity) on the listing.
b. If the supplier is unable to proceed with the initial PO (Purchase Order) quantity.
The agent to inform CS (Customer Success) whether they can accept the new MOQ (Minimum Order Quantity) or wait for us to do some sourcing.
b.1 If Customer accepts the new MOQ (Minimum Order Quantity).
– Await CS (Customer Success) to raise the new SO (Sales Order).
– Proceed with the new SO (Sales Order) accordingly.
b.2 If the Customer doesn’t accept the new MOQ (Minimum Order Quantity) and wants us to do some sourcing.
Click here to see how to raise RFS (Raise for Sourcing).
c. If there’s no alternative item to offer.
– Marketplace
Ask the customer to accept the new MOQ (Minimum Order Quantity) or cancel the order and get a refund.
– Enterprise
Ask the customer to accept the new MOQ (Minimum Order Quantity) or cancel the order.
c.1 If the customer still insists on proceeding the initial PO (Purchase Order) QTY. Then the agent needs to get a higher level of approval to advise.
B. For ETH Supplier
B.1 Check previous quotations from Sourcing Tools or previous RFQ (Request for Quotation) emails on Freshdesk.
B.2 Send their previous quotation to show there is no MOQ (Minimum Order Quantity) on the quotation.
a. If the supplier still insists on a new MOQ (Minimum Order Quantity), the agent will inform CS (Customer Success) whether they can accept the new MOQ (Minimum Order Quantity) or wait for us to do some sourcing. Then, proceed to point b.1 and b.2.
b. If the supplier cannot proceed with the initial PO (Purchase Order) quantity and there’s no alternative to offer. Inform the CS (Customer Success) that we’re unable to proceed with the initial PO (Purchase Order) quantity and there’s no alternative item to offer. Then, proceed to point c.
C. For Direct and ETH Supplier
If the customer still insists on proceeding with the initial PO (Purchase Order) QTY. Then the agent needs to get a higher-level approval to advise.