A. For Marketplace Order
Check with the supplier if we’re able to return the item and get us a CN (Credit Note)/Refund.
Note: We will refund the customer after we get the CN (Credit Note)/Refund from the Supplier.
B. For Enterprise Order
Check with the supplier if we’re able to return the item and get us a CN (Credit Note)/cancel the SO (Sales Order).
Note: We will cancel the SO (Sales Order) after we get the CN (Credit Note)/Refund from the Supplier.
C. For Marketplace / Enterprise Order
C.1 If the supplier can accept the return, The agent to inform CS (Customer Success) that the Customer needs to bear the shipping fee.
C.2 If the supplier is unable to accept, The agent informs CS (Customer Success) that we’re unable to accept the return. If the customer insists, get a higher level of approval to advise.