- Send the PA (Payment Advice) to the supplier and confirm the collection date.
- Re-arrange the collection by rescheduling the Pick Up orders on ERP.
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What to do if the Eezee Ex-stock item is OOS
A. Check if the Eezee Ex-Stock item is under the Eezee ex-stock list. Click here to see the Eezee ex-stock list. A.1 If yes, inform the team lead to purchase the item. A.2 If not, check the initial supplier with the LF (Logistic and Fulfillment) team. – Process the order accordingly by sending the PO…
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Escalation Policy
Escalation Policy for Eezee Operations Objective: The escalation policy is designed to efficiently address and resolve issues that arise within the Eezee e-commerce marketplace, particularly focusing on scenarios involving out-of-stock items, long lead times, and end-of-life products. Escalation Procedure: Initial Notification: Upon identification of an issue related to an order, the team lead responsible for…