- Send the PA (Payment Advice) to the supplier and confirm the collection date.
- Re-arrange the collection by rescheduling the Pick Up orders on ERP.
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Escalation Policy
Escalation Policy for Eezee Operations Objective: The escalation policy is designed to efficiently address and resolve issues that arise within the Eezee e-commerce marketplace, particularly focusing on scenarios involving out-of-stock items, long lead times, and end-of-life products. Escalation Procedure: Initial Notification: Upon identification of an issue related to an order, the team lead responsible for…
What to do if customer wants to return the item due to incorrect listing? E.g.: Wrong color, wrong size, wrong specification, etc.
A. Direct Supplier and ETH A.1 Inform the supplier regarding the customer’s feedback on receiving an incorrect item.A.2 Need to liaise with the supplier to exchange the incorrect item for the correct one. a. If the supplier is able to do an exchange. The supplier has to do an exchange to the customer’s place directly…
What to do if the Lead Time of an item is longer than promised?
Check with the supplier the reason why the item hasn’t arrived yet. If the supplier mentions there is a delay for some reason, The agent to check with the Supplier if the order is cancellable. A. Order is cancellable. The agent to inform CS (Customer Success) that the item is delayed due to some reason and…
How to Add New Seller on Sourcing Tools
4. You will be redirected to the New Seller Organisation Form, fill the information RequiredNote: for those column with sign * is compulsory to fill ina. Fill in the company name *b. Fill in the company websitec. Fill in the company email or PIC emaild. Fill in the office number (without country code “+65” ,…
How to Handle SO Ex-stock Item?
A. Check the ex-stock item with LF (Logistic and Fulfillment) Click here to find out how to check stock with LnF B. Once LF (Logistic and Fulfillment) confirms the stock. Go to ERP, and search the SO (Sales Order) Reference. C. Reserve the item by click check box of SO (Sales Order) Line Item…
Terminologies
1. Operations Team (Purchasing) The team who will manage the orders. 2. Inside Sales The team that will manage the sourcing, benchmarking, checking stock, & create quotation. 3. CS – Customer Success The team that will assist with customers’ inquiries and orders. 4. PIMS – Product Information Management System The team that will assist in…