- Send the PA (Payment Advice) to the supplier and confirm the collection date.
- Re-arrange the collection by rescheduling the Pick Up orders on ERP.
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What to do if Item is OOS with Long Lead Time?
A. The agent to check with initial supplier. A.1 Initial Supplier has no alternative item. – Check if the customer can wait for the lead time. – If yes, inform the supplier accordingly – If no, Proceed with sourcing. Click here to see how to raise RFS (Request for Sourcing). – After sourcing, proceed to B….
How to Request for Quotation?
How to send Request for Quotation to Supplier via Freshdesk? Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.
What to do if the supplier is unresponsive?
A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…
What to do if there’s failed collection due to 3PL mistake (E.g: 3PL doesn’t read collection instructions)
The agent to inform LF (Logistic and Fulfillment) that 3PL (3rd Party Line) is not following collection instructions. The agent to re-arrange the collection by rescheduling Pick Up orders on ERP.
How to Process Order?
How do I start? It will show all orders created- both claimed or unclaimed. All claimed orders will have a corresponding SO LIC (line-in-charge). It means that the LIC has acknowledged the order assignment from the Daily Order Assignment file. Step 2. To know which orders are assigned to you, you have to check the…
What to do if there’s price increment to the Order?
A. Direct Supplier Negotiate with the supplier to maintain the old pricing. A.1 If the supplier is unable to maintain the old pricing, will need to refer to escalation policy. Click here to see the Escalation Policy A.2 If the supplier can’t be negotiated. The agent needs to do some sourcing. Click here to see how…