- The agent to confirm the collection date to the supplier.
- Re-arrange the collection by reschedule the Pick Up orders.
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How to Request for Quotation?
How to send Request for Quotation to Supplier via Freshdesk? Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.
What to do if there’s failed collection due to incorrect PU arrangement (E.g: Supplier sends to Eezee/Customer, but it’s assigned to “External A”
A. Check if LF (Logistic and Fulfillment) or Customer has received it on their end. A.1 If the supplier sends – Eezee WH (Warehouse). The agent to confirm to LF (Logistic and Fulfillment) if we have received the item at WH (Warehouse). A.2 If the supplier sends – Customer. The agent to confirm to CS…
How to Create Pick Up Order?
Step 1. Go to Purchase, click Purchase Orders, search the PO (Purchase Order) Reference, and click the PO# Step 2. Tick the check box beside the Item Description. Then, click ‘Copy to Pickup Order’Note: You can only set the collection date once the supplier confirmed the pickup or delivery to Eezee Warehouse/Customer. Step 3. Set…
What to do if item is OOS, found the alternative but a higher price?
A. Inform CS (Customer Success) whether they want to proceed or if they want us to continue some sourcing or cancel the order. A.1 If the customer wants to proceed – Ask CS (Customer Success) to raise a new SO (Sales Order) with an alternative item. – Cancel old PO (Purchase Order) and then old…
What to do if customer wants to return due to damaged item?
A. LF (Logistic and Fulfillment) received the damaged item in WH (Warehouse) or Customer received the damaged item. Inform the supplier that the item received is damaged, attach the proof of the damaged item, and seek an exchange. A.1 If the supplier can accept the damaged item. – Ask the supplier to arrange for an…