What to do if the supplier is unresponsive?

Check another supplier for the possibility of having the same item ex-stock. A. Inform CS (Customer Success) item purchased is obsolete & check whether they want us to do some sourcing or cancel the order. E-mail example: Hi CS Team, We are pleased to update regarding the following item: Item: Shifting of 4x Fumehoods within…

A. Check with the supplier because the attempted collection failed and check whether the supplier can deliver to Eezee WH (Warehouse) FOC (Free of Charge). A.1 If the supplier can deliver to Eezee WH (Warehouse) Shift the PU under Supplier send – Eezee. A.2 If the supplier is unable to deliver to Eezee WH Check…

A. Check if the Eezee Ex-Stock item is under the Eezee ex-stock list. Click here to see the Eezee ex-stock list. A.1 If yes, inform the team lead to purchase the item. A.2 If not, check the initial supplier with the LF (Logistic and Fulfillment) team. – Process the order accordingly by sending the PO…

A. For Marketplace Order Check with the supplier if we’re able to return the item and get us a CN (Credit Note)/Refund. Note: We will refund the customer after we get the CN (Credit Note)/Refund from the Supplier. B. For Enterprise Order Check with the supplier if we’re able to return the item and get…