- ERP
Software system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use:
ERP – Sales Order Page
ERP – Purchase Order Page
ERP – A/P Invoices Page
ERP – Pickup Orders Page
ERP – Delivery Orders Page
- Sourcing Tools
System for OM to do the following things below:
A. RFS
To request sourcing from OS Team (For OOS/Discontinued/Obsoleted items – Enterprise Orders).
Click here to do RFS on Sourcing Tools
B. Seller Organisation
To add, update and check seller information. This is how you add the new seller:
Click here to add new seller
C. Seller Item
To add new item that has been just sourced.
Click here to add new seller item
- Admin Page
The system that we use for the following things below:
A. Operations > Orders.
To check the orders from July 2023 backwards.
B. Enterprise > Dashboard.
To check Eezee Enterprise Client information.
C. Enterprise > Contracts.
To check contracts between Eezee x Supplier or Eezee x Enterprise Client.
- FreshDesk
Below are the things Freshdesk can do:
– Track and manage incoming tickets from multiple channels into one single view
– Support customers/suppliers across various platforms like email
– Collaborate with multiple teams within your company to split, assign and resolve queries faster as a team
– Automate redundant tasks like agent assignment based on the skill, workload, and availability
– Empower customers with a comprehensive knowledge base and self-service portal
– Analyze and gather critical insights on agent performances and customer experience with advanced analytics
P.S: Always filter out your name to see all unresolved tickets. - Outlook
Users can use Outlook to send, receive, and read emails. OM mostly use this to receive Freshdesk notifications.
- Microsoft Teams
It’s a workspace for real-time collaboration and communication, meetings, file and app sharing.