A. If LT is manageable (Range within 1 month), we can inform the CS (Customer Success) Team directly. A.1 If the Customer accepts the lead time, we can proceed with the order and update the following information as below on ERP. Notes: Agent needs to FU the lead time 1 week before lead time falls….
A. Direct Supplier Negotiate with the supplier to maintain the old pricing. A.1 If the supplier is unable to maintain the old pricing, will need to refer to escalation policy. Click here to see the Escalation Policy A.2 If the supplier can’t be negotiated. The agent needs to do some sourcing. Click here to see how…
Escalation Policy for Eezee Operations Objective: The escalation policy is designed to efficiently address and resolve issues that arise within the Eezee e-commerce marketplace, particularly focusing on scenarios involving out-of-stock items, long lead times, and end-of-life products. Escalation Procedure: Initial Notification: Upon identification of an issue related to an order, the team lead responsible for…
1. Direct Line Item – ProcessClick here to see a clearer WorkflowClick here to get the Workflow Open the Workflow PDF File through Draw.Io 2. ETH Line Item – ProcessClick here to see a clearer WorkflowClick here to get the WorkflowOpen the Workflow PDF File through Draw.Io 3. Supplier send Eezee / CustClick here to…
3. Before you add the new item, make sure the seller is registered on ‘seller organisation’ 4. Fill in the Seller Item Form 5. Make sure all the data information is correct6. Click on ‘submit’ button 7. If submission is success, the item will be appeared on seller item page. You may search the item…
4. You will be redirected to the New Seller Organisation Form, fill the information RequiredNote: for those column with sign * is compulsory to fill ina. Fill in the company name *b. Fill in the company websitec. Fill in the company email or PIC emaild. Fill in the office number (without country code “+65” ,…
Sourcing will be needed for the agent when the item the customer purchases is OOS/Obsolete/Long lead time. There are different treatments for different types of customers. For: – Marketplace: The agent will do the Sourcing by sending the RFQ (Request for Quotation) e-mail to the supplier. – Enterprise: The agent will raise RFS (Request for Sourcing) to IS…
ERPSoftware system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use: ERP – Sales Order Page ERP – Purchase Order Page ERP – A/P Invoices Page ERP – Pickup Orders Page ERP – Delivery Orders Page Sourcing ToolsSystem for OM to do…
Before raise the ticket to PIMs, make sure item information is stored on the sourcing tools. Click here to find out how to Add Item to Sourcing Tools
How to send Request for Quotation to Supplier via Freshdesk? Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.